Firecrest Cricket gives you Tracked shipping on every UK order. It doesn’t matter how small or large your order is we will always know where the package is.
We always aim to have bats with you within 10 days of order and softs within 3 days of order. Please note that some products such as those requiring customisation will require more preparation time and deliveries to the Highlands and Channel Islands will take a little longer.
If packages are received damaged, we advise carefully examining your goods straight away and documenting any damage with images if possible (package and item/s). Any damage claim must be reported to us by the end of the working day following delivery. Damaged items should remain unused while your query is assessed.
DUE TO COVID-19, we have extended our normal 30 day returns period to 60 days.
This is for unused items (if they are not required or a customer changes their mind) please return in new condition with packaging and tags.
Goods that are customised, adapted or bespoke can only be returned if faulty.
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